Our Policies
Returns & Exchanges
1. What should I do if I receive a damaged, defective, or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly share an unboxing video along with pictures of the product and original packaging.
Email us at thecirclefrag@gmail.com, and we will resolve the issue promptly.
2. Is an unboxing video required to make a claim?
Yes. An unboxing video showing the package and product in its original condition is mandatory for claims related to:
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Missing items
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Leakage
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Breakage
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Incorrect products
3. What if the package appears tampered with or damaged upon delivery?
If your package looks tampered with or visibly damaged, please refuse to accept it from the delivery partner and report it to us immediately.
4. Do you perform quality checks before shipping?
Absolutely. Each order goes through a thorough quality check before dispatch. However, in the rare case that you receive a damaged or incorrect product, rest assured—we’re here to help.
Refund Policy
1. Are returns or exchanges allowed?
Due to the nature of our products, returns and exchanges are not accepted.
2. Damaged, defective, or incorrect items
For eligible cases (damage/defect/incorrect item), please raise a claim as per the process above.
3. Failed online transactions
In the event of a failed online transaction, refunds are automatically processed to your source account within 7 working days.
Shipping Policy
1. Do you charge extra for shipping?
No. Shipping is free on all orders.
2. How long will it take to receive my order?
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Orders are dispatched within 1–2 working days.
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Delivery takes 3–5 working days, depending on your location in India.
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Once shipped, you will receive tracking details via email.
Privacy Policy
This Privacy Policy governs the use of circlefragrances.com. By using our website, you agree to the terms outlined below. Please note that our Privacy Policy may be updated periodically, and we encourage you to review it regularly.
Our Commitment
At The Circle, the protection and security of your personal information is a top priority. This Privacy Policy explains how we collect, use, and safeguard your data.
Personal Information Collected
By interacting with our website, you consent to the collection of:
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Information you provide (name, address, contact number, email ID, etc.)
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Data from cookies placed on your device
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Technical details such as IP address, browser type, operating system, and time/date/location of access
Use of Information
Your personal information may be used for:
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Fulfilling and delivering your orders
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Improving your shopping experience
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Communicating updates, offers, and service-related information
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Ensuring security and fraud prevention
Your Consent
By accessing or using our website, you expressly consent to our use and disclosure of your personal information as described in this Privacy Policy.